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Elements and Performance Criteria

1. Develop and maintain a team
   • Seek, encourage, acknowledge and assess work contributions or suggestions from staff.
   • Utilise team members’ skills to achieve work outcomes.
   • Ensure that delegation to individuals and team members is appropriate and relevant to team objectives and goals.
   • Develop a plan to meet individual and/or team training and development needs.
   • Assess performance and provide regular constructive feedback on all aspects of work performance to individuals and the team.
   • Recognise and address potential or actual conflict between team members or between self and other individuals.
   • Identify and analyse difficulties in achieving required outcomes and develop and communicate solutions.
   • Complete documentation and record keeping relevant to the team.
2. Communicate with the team
   • Communicate the link between the function of the team and the organisation's goals.
   • Provide team members with up-to-date information regarding the organisational standards and team objectives.
   • Verify team members’ understanding of objectives and standards.
3. Model leadership
   • Develop workgroup commitment to objectives and standards by modelling own commitment and by providing leadership.
   • Ensure own contribution enhances the organisation's image.
4. Create and maintain conditions for productive work
   • Use participative decision making to develop, implement and review work of the team.
   • Demonstrate authority and promote autonomy to ensure allocated tasks are completed by team members.
   • Recommend improvements and implement where possible.
   • Identify or anticipate workplace hazards and manage risks to maintain safe working conditions.
5. Model leadership
   • Develop workgroup commitment to objectives and standards by modelling own commitment and by providing leadership.
   • Ensure own contribution enhances the organisation's image.
6. Develop and maintain a team
   • Seek, encourage, acknowledge and assess work contributions or suggestions from staff
7. Utilise team members’ skills to achieve work outcomes
8. Ensure that delegation to individuals and team members is appropriate and relevant to team objectives and goals
9. Develop a plan to meet individual and/or team training and development needs
10. Assess performance and provide regular constructive feedback on all aspects of work performance to individuals and the team
11. Recognise and address potential or actual conflict between team members or between self and other individuals
12. Identify and analyse difficulties in achieving required outcomes and develop and communicate solutions
13. Complete documentation and record keeping relevant to the team
14. Communicate with the team
    • Communicate the link between the function of the team and the organisation's goals
15. Provide team members with up-to-date information regarding the organisational standards and team objectives
16. Verify team members’ understanding of objectives and standards
    • Develop workgroup commitment to objectives and standards by modelling own commitment and by providing leadership
17. Ensure own contribution enhances the organisation's image
18. Create and maintain conditions for productive work
    • Use participative decision making to develop, implement and review work of the team
19. Demonstrate authority and promote autonomy to ensure allocated tasks are completed by team members
20. Recommend improvements and implement where possible
21. Identify or anticipate workplace hazards and manage risks to maintain safe working conditions

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions may be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and includes:

undertaking conflict resolution and negotiation communicating with team members demonstrating interpersonal skills solving problems providing constructive feedback

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

organisational policies, procedures and guidelines relevant to the team. legislation relevant to work group activities organisational standards and values principles of effective team operation applying organisational human resource management requirements principles of leadership

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